At some point, every
business has to deal with the issue of customer complaints. Unpleasant as it
might be, not all customers are 100% satisfied with certain services or
products and complaints are their way of letting you know that something went
wrong. It seems that most businesses avoid not only talking about these issues,
but completely ignore that they exist and try sweeping everything under the
rug.
Fortunately, RR
Auction takes customer complaints very seriously and there actually are none
that we haven’t solved so far! We like to promote a very transparent and honest
way of doing business and that is exactly why our customers never get excuses but
explanations and solutions for the various situations that occur.
There is no doubt that
we have very high quality standards, both in terms of services and products/
memorabilia. However, there are some cases when things don’t go exactly as
planned and the customer is not getting the experience he was hoping for. In
these cases, we always encourage our clients and all of the people who work
with us to give our company the objective feedback that it deserves. We firmly
believe that acknowledging a problem is the first step towards solving it in an
effective fashion.
We are open to
learning from our mistakes and from the mistakes of others as well. This means
that RR Auction will never leave an issue not dealt with or an unsatisfied
customer unattended to. Giving our very best in order to solve every RR Auction
complaint is actually one of the main reasons why we have developed such long
lasting relationships with our clients.
No matter if it is
related to our website, to orders, responsiveness of staff or general quality
of services, you can send us your complaint and we will make sure to solve it
in a timely and effective manner. You can rest assured that your voice will be
heard and the situation will be mended accordingly.
No comments:
Post a Comment